m99999 Privacy Policy – How We Handle Your Personal Data

When you register and use m99999, we collect personal information that is necessary to create and manage your account, process your transactions and comply with our internal security and verification requirements. Below is a breakdown of the main categories of data we collect.

We collect only what is necessary. We do not collect data beyond what is needed to provide the m99999 service and fulfil our security and verification obligations.

m99999 collects data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, contacting support or updating your profile settings.
• Automated collection: Technical and usage data collected automatically as you interact with the platform — including page visits, bet placement activity, session duration and device information.
• Payment providers: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider confirms transaction details to m99999 to match your account activity.
• Cookies and similar technologies: As described in the Cookies section below, we use cookies and browser storage to maintain your session, remember preferences and gather anonymised analytics on platform usage.

Your data is used for the purposes outlined at the point of collection and for the following operational needs of the m99999 platform:

• Creating, managing and verifying your account
• Processing deposits and withdrawals in PKR and matching transactions to your account
• Providing customer support and resolving disputes
• Sending you transaction notifications, security alerts and account updates
• Monitoring your account for fraud, money laundering or prohibited activity as described in our Terms and Conditions
• Personalising your platform experience — for example, remembering your preferred sport or game category
• Sending you promotional communications where you have opted in to receive them
• Analysing anonymised, aggregated usage data to improve the platform — game performance, page load times, bet market popularity
• Complying with internal responsible gaming obligations, such as monitoring for patterns that may indicate problem gambling

When you make a deposit or request a withdrawal on m99999, financial data is involved. Here is how we handle it:

• Payment details such as your JazzCash or Easypaisa number are used solely to process transactions on your behalf. We do not use this information for any purpose other than handling your deposits and withdrawals.
• m99999 does not store full card numbers or full bank account credentials on its own servers. Payment processing is handled through secure third-party payment gateways that maintain their own security standards.
• Transaction records — amounts, dates, payment method references — are retained for account history, dispute resolution and fraud prevention purposes.
• All financial transactions on m99999 are conducted in PKR. No currency conversion data is stored because no conversion takes place.

m99999 does not sell, rent or trade your personal data to external parties for marketing or commercial purposes. Data sharing is limited to the following categories of recipients, each with a specific operational purpose:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum information necessary to process your transaction and confirm its completion to m99999.
• KYC and identity verification services: Third-party services used to verify identity documents during the KYC process receive your submitted documents for verification. These services operate under strict data protection agreements.
• Fraud prevention and security services: Anonymised technical data — IP addresses, device fingerprints — may be processed by security tools to detect fraudulent activity across the platform.
• Game software providers: Games in the Game Lobby are provided by third-party software providers. These providers receive anonymised gameplay data (bet amounts, session data) required to operate their games. They do not receive your name, contact details or financial information.
• Legal obligations: If required by applicable law or in response to legitimate legal process, m99999 may disclose data to relevant authorities. We will only do so to the extent required and will not volunteer data beyond what is specifically requested.

m99999 retains personal data for as long as your account is active and for a reasonable period following account closure to fulfil the purposes described in this policy. General retention guidelines are as follows:

• Active account data: Retained for the full period your account is open.
• Transaction records: Retained for a minimum of five years after the transaction date for fraud prevention and dispute resolution purposes.
• KYC documents: Retained for a minimum of five years after account closure.
• Support interaction logs: Retained for two years from the date of the interaction.
• Technical and usage logs: Retained for up to twelve months in identifiable form; anonymised aggregated data may be retained indefinitely for platform analytics.

When retention periods expire and there is no other legitimate reason to keep the data, it is securely deleted or anonymised.

m99999 applies technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These include:

• TLS/SSL encryption for all data transmitted between your device and the m99999 platform
• Encrypted storage of sensitive account data including identity documents and financial records
• Access controls ensuring only authorised m99999 staff can access personal data, and only to the extent their role requires
• Regular security audits and monitoring for unusual access patterns or potential breaches
• Secure password hashing — m99999 staff cannot see or retrieve your account password in plain text

No online platform can guarantee absolute security. If you become aware of any unauthorised activity on your account, contact m99999 support immediately through the live chat in your account.

m99999 uses cookies and similar browser technologies to operate the platform, remember your preferences and gather anonymised analytics. Here is what we use and why:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference and manage security tokens. You cannot opt out of essential cookies without losing access to core platform features.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, how long sessions last, which games are most popular. This data is anonymised and used to improve the m99999 experience. No personally identifiable information is sent to analytics providers.
• Preference cookies: Store your platform preferences such as display settings, sport category selection and notification choices so you do not have to reset them each visit.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core m99999 platform features.

As a registered user of m99999, you have the following rights regarding your personal data. To exercise any of these rights, contact support via live chat or email.

m99999 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a user is under 18, their account will be closed immediately, all associated data will be deleted and deposits returned in accordance with our Terms and Conditions.

If you believe a minor has registered on m99999, please contact our support team immediately so we can investigate and act.

m99999 may update this Privacy Policy from time to time. When we make significant changes, we will notify registered users via the platform or by email. The updated policy will be posted on this page with a revised effective date.

Continued use of the m99999 platform after a policy update constitutes your acknowledgement of the revised Privacy Policy. We recommend checking this page periodically.

If you have questions about this Privacy Policy, want to exercise your data rights, or have a privacy concern related to your m99999 account, please get in touch:

• Live chat: Available 24/7 inside your m99999 account — fastest response method
• Email: [email protected] — for formal data requests, include your registered mobile number and a brief description of your request

We aim to respond to all privacy-related queries within 5 business days. For formal data access or deletion requests, the process may take up to 30 days depending on the complexity of the request.